A copy of the new Data Protection Statement is below for you to read. This replaces the existing statement you signed up to when you opened your account.
Your personal data is data which by itself or with other data available to us can be used to identify you. Where two or more people are named, this data protection statement applies to each person separately.
The Personal Data we collect about you
Personal data collected, used, stored and transferred to us may include:
How we collect your personal data?
Personal data is collected by us using the following methods
How we use your personal data?
We use your personal data in the following circumstances:
We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to us it for another reason and it is compatible with the original purpose. Please contact us for an explanation as to how any new processing compatible with the process.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so. Please also note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is permitted by law.
We’ll tell you if providing some personal data is optional, including if we ask for your consent to process it.
Monitoring of communications
Subject to applicable laws, we’ll monitor and record your calls, emails, text messages, social media messages and other communications in relation to your dealings with us. We’ll do this for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications systems and procedures, to check for obscene or profane contents, for quality control and staff training, and when we need to see a record of what’s been said. We may also monitor activities on your account where necessary for these reasons and this is justified by our legitimate interest or our legal obligations.
You are free at any time to change your mind and withdraw your consent. The consequence might be that we can’t do certain things for you.
Sharing of your personal data
Subject to applicable data protection law, we may share your personal data with:
Your personal data may be transferred outside the UK and the European Economic Area. While some countries have adequate protections for personal data under applicable laws, in other countries steps will be necessary to ensure appropriate safeguards apply to it. These include imposing contractual obligations of adequacy or requiring the recipient to subscribe or be certified with an ‘international framework’ of protection.
Identity verification and fraud prevention checks
The personal data we’ve collected from you at the initial point of contact or at any stage will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services.
You will also have the choice to opt-in to receiving marketing information and services.
You can opt-out of receiving these types of communications at any time.
How long is your personal data retained?
The following criteria are used to determine data retention period for your personal data:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We also limit access to your personal data to only those Alexander JLO and group company employees, appointed representatives, advisors, business partners and suppliers who have a business need to know. They are also subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your legal rights regarding your personal data
Your rights are as follows (noting that these rights don’t apply in all circumstances and that data portability is only relevant from May 2018):
If you are not satisfied with how we have responded to your enquiry you have the right to complain to the Information Commissioners Office. It has enforcement powers and can investigate compliance with data protection law. Their website is www.ico.org.uk.
Data anonymisation and aggregation
After these retention periods if there is no other on-going client relationship your personal data may be converted into a statistical or aggregated data which can’t be used to identify you, then used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described above.
For further information, please contact our team on:020 7537 7000 email@example.com Northern & Shell Tower